Frequently asked questions
Our telephone line is open Monday to Friday (UK time) +44 (0) 1284 598 005 during the hours of 9am-5pm.
Alternatively you can email us at email@example.com and we will respond as soon as we can during office hours.
We are based in rural Suffolk, UK, just outside Bury St Edmunds. We do not have a physical store to visit and unfortunately our HQ is not open to the public.
You can, however, find a list of our stockists here.
Our Suffolk, Aldeburgh, Orford and Chelsworth Fedoras are made from the same hat mould, they are all easy-going styles which suit all face shapes. The Suffolk is our bestselling range, an incredibly comfortable hat to wear, available in many colours and feather options finished with a leather hat band.The Chelsworth is our most luxurious hat, it's fully lined and features a sumptuous velvet hatband with incredible feathers. A true head turner.The Oxley is our wide brimmed hat with a beautiful ribbon and contrasting edge to it. A statement piece for sure.Our Wingfield Trilby has a shallower crown than our Fedoras and a narrower brim. Great teamed with a tailored coat on a raceday.
Free standard shipping for all orders to UK addresses over £50. Orders under £50 are £5.95.
Your order will be with you between 2-3 working days, the majority of our orders go out via DPD.
Next (working) day delivery is also an option (if ordered before 12 noon Monday - Thursday) £7.50. Please note if you order after 12 noon on a Thursday, your order will be with you on Monday (or Tuesday if it falls over a bank holiday weekend).
Please note Next day delivery is not available for the following Scottish postcodes:
AB31 - AB35, AB41 - AB5, AB36 - AB38, AB55 - AB56, FK17 - FK21, HS1 - HS9, IV1 - IV63, KA27, KA28, KW0 - KW14, KW15 - KW17, PA20 - PA78, PH15 - PH18, PH19 - PH29, PH32 - PH33, PH45 - PH48, PH30 - PH31, PH34 - PH44, PH49 - PH50, ZE1 - ZE3.
Next day delivery is also unfortunately unavailable to the Isle of Man and Scilly Isles.
Republic of Ireland Standard shipping is free and express is EUR18.95.
Tracked Standard shipping is free for most countries within the Europe (except Switzerland) and takes 13-20 business working days. Express Delivery costs up to EUR24.95 and takes 2-3 business working days (dependant on each individual country, exact figure calculated at checkout).
Please note if you are a UK based customer but require your order to be sent to a country in Europe, there will be customs and duties to be paid once your order enters the country before the item can be delivered to you. Unfortunately we are unable to cover the costs of these fees.
Switzerland Express shipping from EUR24.95.
Tracked Standard shipping is free and takes 13-21 business working days. Express $24.95 and takes up to 5 business working days.
Tracked Standard shipping is free. Express $47.95. Delivery timescales quoted at checkout.
Rest of the world
To find out specific rates to your country, please add the item/s you wish to purchase to your basket on our website and the shipping rate/s will automatically be calculated based on your location.
Delivery timescales quoted at checkout.
Please do get in touch before you place your order if it is required by a certain time.
The majority of our parcels are sent via DPD (for UK), DHL (for international Express shipping) and local couriers (for international Tracked Standard)- all will require a signature upon delivery. You will receive a notification once your order has been dispatched with tracking details.
Customs and Duty - please note we are unable to cover customs and duty fees and some customers may be required to pay charges once the parcel arrives in their home country. For some international customers if duty is to be paid, you may be provided with the option to prepay this at checkout or alternatively choose to pay upon delivery - please note this price could be more expensive.
Please order before 12pm Monday to Thursday to receive your order the next working day. If you order after 12pm on a Thursday you will receive your order on the following Monday (or Tuesday if it falls over a bank holiday weekend).
Please note DPD do not deliver on a Saturday.
All hats bought via our website come in a box which can be doubled up for storage. We are working hard to ensure that nearly all our packaging is recyclable.
Standard – 2-4 working days
Next working day – 1 working day
Express 3-5 working days
Standard 11-21 working days
Express 3-5 working days
Standard 11-21 working days
Rest of the world
Variable upon country, please add items to basket and reach checkout to be provided with a more definitive timescale.
A gift box for our hat collection costs £15, this can be added via the product page.
A personalised message can also be added free of charge. If the gift is being sent direct to the recipient, we will not enclose the invoice with pricing details.
We sell e-cards (a code will automatically be emailed to you/the intended recipient). We also sell hard copy gift cards which can be posted. You can purchase either option here.
All cards are available in £10, £25, £50 and £100. Please do contact us if you would prefer another specific amount and we can arrange this for you.
Unfortunately we are not able to cover customs or duties that may be payable on your order if you live overseas. If there are duties due on your purchase the amount will show at checkout and there is an option to prepay this, alternatively you can choose to pay this upon delivery - this can, however, sometimes be more expensive.
Please choose the size you wish to order from the drop down menu on the product page, if it is out of stock, please click on the button "Notify me when available for purchase" if you provide your email address, you will automatically receive a notification the moment the item is back in stock.
We advise to keep away from direct sunlight and heat when storing as this may cause it to misshape or discolour.
We recommend using a lint clothes roller to remove any dust or dirt. For stubborn marks, a damp sponge can be used or alternatively a hat brush. If dealing with mud please allow the mud to dry first before trying to clean.
Our wool felt hats and can be worn throughout all seasons as they are water resistant, warm yet breathable. If it becomes wet, shake off excess water and leave to dry slowly indoors.
You can find a list of our UK & USA stockists here.
If you wish to become a Hicks & Brown stockist please email us at firstname.lastname@example.org detailing the name and location of your shop, how long you have been trading, other brands you stock and any other information you feel might be helpful for us to know.
We care hugely about the feathers we use on our hats. The feathers we use are by-products, they are not from rare or endangered species.
We are proud to be part of Ecologi where we are committed to reducing our carbon footprint and funding climate projects as well as planting trees to help prevent ecological collapse.
We are striving to ensure our packaging is 100% recyclable.
The majority of our products are made from natural materials, they are timeless and classic in style, all designed to be in your wardrobe for years and years to come. We sell all our ex display hats, samples and seconds in our annual seconds sale. This ensures there is never any wastage of imperfect products.
Read our blog post to learn more.