FAQs

Our telephone line is open Monday to Friday (UK time) +44 (0) 1284 598 005 during the hours of 10am-4pm.

Alternatively you can email us at sales@hicksandbrown.com and we will respond as soon as we can during office hours.

We are based in rural Suffolk, UK, just outside Bury St Edmunds. We do not have a physical store to visit and unfortunately our HQ is not open to the public.

You can, however, find a list of our stockists here.

Please visit our sizing and measuring guide here

Our Suffolk, Aldeburgh, Orford and Chelsworth Fedoras are all made from the same hat mould, they are all easy going styles which suit all face shapes.

Our Thurlow Trilby has a shallower crown than our Fedoras and a narrower brim.

Visit our blog post on how to style or wear your hat here.

UK

Standard UK delivery: £5.95

Next (working day) delivery: £8.95

Free delivery on all UK orders over £100 (automatically applied at checkout)

All sent via DPD.

Europe

Standard £12.95

Sent via DPD.

USA

Worldwide Express £20

Sent via DHL.

Rest of the world

£20-£50 dependant on where, automatically updates at checkout based on location.

Please order before 12pm Monday to Thursday to receive your order the next working day. If you order after 12pm on a Thursday you will receive your order on the following Monday (or Tuesday if it falls over a bank holiday weekend).

Please note DPD do not deliver on a Saturday.

All hats bought via our website come in a box which can be doubled up for storage. All packaging we use is 100% recyclable. 

UK

Standard – 2-4 working days

Next working day – 1 working day

 

Europe

3-5 working days

 

USA

3-5 working days

 

Rest of the world

Variable upon country.

Our bags and belts cost £5.95 to gift wrap, all hats cost £9.95 which can be added via the product page. A handwritten message can also be added free of charge. If the gift is being sent direct to the recipient, we will not enclose the invoice with pricing details, just the returns/exchange paperwork. 

We sell e-cards (a code will automatically be emailed to you/the intended recipient). We also sell hard copy gift cards which can be posted. You can purchase either option here.

All cards are available in £10, £25, £50 and £100. Please do contact us if you would prefer another specific amount and we can arrange this for you.

Unfortunately we are not able to cover customs or duties that may be payable on your order if you live overseas. 

Please choose the size you wish to order from the drop down menu on the product page, if it is out of stock a pop up will appear in the footer prompting you to input your email address. If you provide your email address, you will automatically receive a notification the moment the item is back in stock.  

We advise to keep away from direct sunlight and heat when storing as this may cause it to misshape or discolour.

We recommend using a lint clothes roller to remove any dust or dirt. For stubborn marks, a damp sponge can be used or alternatively a hat brush. If dealing with mud please allow the mud to dry first before trying to clean.

Our wool felt hats and can be worn throughout all seasons as they are water resistant, warm yet breathable. If it becomes wet, shake off excess water and leave to dry slowly indoors. 

Please visit our returns/exchanges page here. 

You can find a list of our UK stockists here.

If you wish to become a Hicks & Brown stockist please email us at wholesale@hicksandbrown.com detailing the name and location of your shop, how long you have been trading, other brands you stock and any other information you feel might be helpful for us to know. Although we are currently only stocked in the UK are always especially interested to hear from stores around the world.

We don’t tend to run big sales but you can find seconds/sample hats to buy on our Depop account. 

We care hugely about the feathers we use on our hats. The feathers we use are by-products, they are not from rare or endangered species. 

If we are recruiting for any roles at our HQ we will post on our careers page here.

If you are a blogger or influencer enquiring about collaborating, or any other company wishing to offer your services, please email us at sales@hicksandbrown.com

Klarna is a payment option allowing you to choose to pay for your order by splitting it into three payments. No interest whatsoever.

You can read our Klarna FAQ’s here. 

We are proud to be part of Ecologi where we are committed to reducing our carbon footprint and funding climate projects as well as planting trees to help prevent ecological collapse.

All our packaging is 100% recyclable.

The majority of our products are made from natural materials, they are timeless and classic in style, all designed to be in your wardrobe for years and years to come. We sell all our ex display hats, samples and seconds on our Depop account.  This ensures there is never any wastage of imperfect products.

Hicks & Brown is a family business set up in 2014 by two sisters Alice & Rosie.

You can read our full story here.