FAQs

Our telephone line is open Monday to Friday (UK time) +44 (0) 1284 598 005 during the hours of 10am-4pm.

Alternatively you can email us at sales@hicksandbrown.com and we will respond as soon as we can during office hours.

We are based in rural Suffolk, UK, just outside Bury St Edmunds. We do not have a physical store to visit and unfortunately our HQ is not open to the public.

You can, however, find a list of our stockists here.

Please visit our sizing and measuring guide here

Our Suffolk, Brantham, Aldeburgh, Orford and Chelsworth Fedoras are all made from the same hat mould, they are all easy going styles which suit all face shapes. 

The Brantham is our entry level Fedora hat, finished with a seamless brim, faux leather hatband and simplistic feathers.

The Suffolk is our bestselling range, an incredibly comfortable hat to wear, available in many colours and feather options finished with a leather hat band.

The Chelsworth is our most luxurious hat, it's fully lined and features a sumptuous velvet hatband with incredible feathers. A true head turner.

The Oxley is our wide brimmed hat with a beautiful ribbon and contrasting edge to it. A statement piece for sure.

Our Thurlow Trilby has a shallower crown than our Fedoras and a narrower brim. Great teamed with a tailored coat on a raceday.

Visit our blog post on how to style or wear your hat here.

UK

Standard delivery to the UK is £5.95. Your order will be with you between 3-5 working days.

Next (working) day delivery to the UK (if ordered before 12 noon Monday - Thursday) £8.95. Please note if you order after 12 noon on a Thursday, your order will be with you on Monday (or Tuesday if it falls over a bank holiday weekend). 

UK orders over £100 receive free standard delivery which is updated automatically at checkout.

Europe

Tracked Standard shipping is FREE. Express Delivery costs up to €24.95 (dependant on each individual country, exact figure calculated at checkout).

USA

Tracked Standard shipping is FREE. Express $24.95.

Canada

Tracked Standard shipping is FREE. Express $47.95.

Sweden

Express KR250

New Zealand

Express $59.95

China 

Express CN280

Monaco

Express £18

Rest of the world

We are pleased to be able to offer FREE standard shipping to most international customers from countries other than those above. To find out if your country is included or for Express services, please add the item you wish to purchase to your basket on our website and the shipping rate/s will automatically be calculated based on your location. 

Please do get in touch before you place your order if it is required by a certain time.

The majority of our parcels are sent via DPD (for UK), DHL (for international Express shipping) and local couriers (for international Tracked Standard)- all will require a signature upon delivery. You will receive a notification once your order has been dispatched with tracking details.

Duty - please note we are unable to cover duty fees and some customers may be required to pay custom charges once the parcel arrives in their home country. For international customers if duty is to be paid, you will be provided with the option to prepay this at checkout or alternatively choose to pay upon delivery - please note this price could be more expensive if you choose to pay later. 

Please order before 12pm Monday to Thursday to receive your order the next working day. If you order after 12pm on a Thursday you will receive your order on the following Monday (or Tuesday if it falls over a bank holiday weekend).

Please note DPD do not deliver on a Saturday.

All hats bought via our website come in a box which can be doubled up for storage. We are working hard to ensure that nearly all our packaging is recyclable. 

UK

Standard – 2-4 working days

Next working day – 1 working day

Europe

Express 3-5 working days

Standard 11-21 working days

USA

Express 3-5 working days

Standard 11-21 working days

Rest of the world

Variable upon country.

A gift box for our bags and belts costs £5.95, a box for our hat collection costs £9.95, both of which which can be added via the product page. A personalised message can also be added free of charge. If the gift is being sent direct to the recipient, we will not enclose the invoice with pricing details, just the returns/exchange paperwork. 

We sell e-cards (a code will automatically be emailed to you/the intended recipient). We also sell hard copy gift cards which can be posted. You can purchase either option here.

All cards are available in £10, £25, £50 and £100. Please do contact us if you would prefer another specific amount and we can arrange this for you.

Unfortunately we are not able to cover customs or duties that may be payable on your order if you live overseas. If there are duties due on your purchase the amount will show at checkout and there is an option to prepay this, alternatively you can choose to pay this upon delivery - this can, however, sometimes be more expensive. 

Please choose the size you wish to order from the drop down menu on the product page, if it is out of stock a pop up will appear in the footer prompting you to input your email address. If you provide your email address, you will automatically receive a notification the moment the item is back in stock.  

We advise to keep away from direct sunlight and heat when storing as this may cause it to misshape or discolour.

We recommend using a lint clothes roller to remove any dust or dirt. For stubborn marks, a damp sponge can be used or alternatively a hat brush. If dealing with mud please allow the mud to dry first before trying to clean.

Our wool felt hats and can be worn throughout all seasons as they are water resistant, warm yet breathable. If it becomes wet, shake off excess water and leave to dry slowly indoors. 

Please visit our returns/exchanges page here. 

You can find a list of our UK stockists here.

If you wish to become a Hicks & Brown stockist please email us at wholesale@hicksandbrown.com detailing the name and location of your shop, how long you have been trading, other brands you stock and any other information you feel might be helpful for us to know. Although we are currently only stocked in the UK are always especially interested to hear from stores around the world.

We don’t tend to run big sales but you can find seconds/sample hats to buy on our Depop account. 

We care hugely about the feathers we use on our hats. The feathers we use are by-products, they are not from rare or endangered species. 

If we are recruiting for any roles at our HQ we will post on our careers page here.

If you are a blogger or influencer enquiring about collaborating, or any other company wishing to offer your services, please email us at sales@hicksandbrown.com

Klarna is a payment option allowing you to choose to pay for your order by splitting it into three payments. No interest whatsoever.

You can read our Klarna FAQ’s here. 

We are proud to be part of Ecologi where we are committed to reducing our carbon footprint and funding climate projects as well as planting trees to help prevent ecological collapse.

We are striving to ensure nearly all of our packaging is 100% recyclable.

The majority of our products are made from natural materials, they are timeless and classic in style, all designed to be in your wardrobe for years and years to come. We sell all our ex display hats, samples and seconds on our Depop account.  This ensures there is never any wastage of imperfect products.

Hicks & Brown is a family business set up in 2014 by two sisters Alice & Rosie.

You can read our full story here.