Terms & Conditions
Please read these Terms carefully before using the Web Site. By using the Web Site, users signify their assent and agreement to these Terms. If user does not agree to these Terms, then he/she may not use the Web Site.
The website, found under the URLs www.hicksandbrown.com, is provided by Hicks and Brown. References to “we”, “us” and “our” shall be deemed to be references to Hicks and Brown Limited.. References to “you” and “your” shall be deemed to be references to person placing an order via this website. Use of this Web Site is subject to the following terms and conditions. Online customers should also refer to the Terms of Purchase. Hicks and Brown may revise these Terms, with the revised Terms taking effect for all users as of the date stated on the posting. Consequently, users should consult the Terms regularly. The www.hicksandbrown.com website is designed for your personal, non-commercial use and you must not use it in any other way without our consent. Except as permitted under applicable law, you must not use, copy, broadcast, download, store, transmit, publish, licence or adapt in anyway www.hicksandbrown.com or any materials or content in www.hicksandbrown.com or the structure, overall style and program code of www.hicksandbrown.com without our consent. If you wish to make a request for consent, please contact email@example.comYou agree that e-mail can be used as a method of communicating with you.
Prices and availability of goods are subject to change without notice. All prices include sales tax.
Your contract for purchases made through www.hicksandbrown.com is with Hicks and Brown and you undertake that all goods ordered by you are for your own private and domestic use only and are not for resale.
You warrant that all details you provide to www.hicksandbrown.com for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
After placing an order, you will receive an e-mail from us (sent to the email address that you have provided when placing your order) acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched (the “Dispatch Confirmation”). The contract between us (the “Contract”) will only be formed when we send you the Dispatch Confirmation.
Upon placement of your order, payment will be taken from your credit/debit card. If, for whatever reason, we are unable to fulfil the order, the payment will be refunded immediately. No contract for the sale of any product will exist between you and Hicks and Brown until we accept your order by dispatching the product to you. When this happens we will confirm the acceptance by sending you an email.
If the availability of a product is incorrect online, we will inform you if we are unable to fulfil your order and either offer you an alternative or cancel the order.
Offers and Discounts
All offers and discounts given to you by Hicks and Brown Limited are valid only for use on our website unless otherwise stated and are subject to stock availability. Any offers may be withdrawn at any time at the discretion of Hicks and Brown.
We accept online payment in a secure environment by credit or debit card. We currently accept Mastercard, Visa, Delta, American Express and Maestro.
All credit card details are encrypted to safeguard your details and no details are saved on any website which is why the payment is processed immediately when the order is placed.
All prices quoted on this website are shown in pounds sterling (£), are accurate at the time of publication, and where appropriate are inclusive of UK sales tax (VAT) at the current rate. For customers outside the EU, the VAT will not be shown.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
For details on Returns & Exchanges please see our Returns page.
Cancellation of an order
You may cancel your order placed up to the point of dispatch. Upon cancellation, all payments will be fully refunded within 5 working days.
For full delivery terms please see our Delivery page.
Sometimes items are offered for sale in advance of stock arriving and we give an anticipated dispatch date on the website when you order. If this date changes or any other problems occur, we will be in contact by email.
If any item cannot be delivered within this time specified when the order was placed, we will inform you of the reason for delay, along with a proposed delivery date.
Goods will be sent to the delivery address given by you when placing the order. If your delivery address is outside of the UK, you may be subject to import duties. You must meet any additional charges for customs clearance.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products.
Furthermore, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
For products which are Faulty or not to the standard that you expect then please contact us by email www.hicksandbrown.com and we will endeavour to correct the problem as quickly as possible.
It is your responsibility to ensure that that you give us an accurate and valid e-mail address and other contact details and tell us of any changes to them, however we cannot make any assurances about any other user you may meet using the www.hicksandbrown.com. We comply with all applicable Data Protection laws in the UK.
All contents of this Web Site is either Copyright 2015 Hicks and Brown or is licensed for use by Hicks and Brown. All rights reserved. Please refer to the section of these Terms on Use above.
www.hicksandbrown.com includes links to other internet sites. Without limiting what we say elsewhere, we make no representations or warranties about those sites or their content, nor that the links work. Hicks and Brown has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages or any other sites linked to this Web Site. Your linking to any other off-site pages or other sites is at your own risk.
www.hicksandbrown.com, its style and structure, and the materials and information on www.hicksandbrown.com of www.hicksandbrown.com are protected by copyright and other intellectual property rights, and may not be used by you except as expressly provided in this User Agreement. The authors of the documents in www.hicksandbrown.com assert their moral rights. Hicks and Brown is a registered trade mark.
Since a substantial part of www.hicksandbrown.com is both free and available to all, it is a condition that your use of www.hicksandbrown.com is at your own risk. We shall not be liable to you or in breach of this User Agreement for any delay or failure to perform any obligation if the delay or failure is due to a cause beyond our reasonable control including, without limitation, the blocking or restricting of information to and/or from our network. Except as expressly provided in this User agreement, we disclaim any further representations, warranties, conditions or other terms, express or implied, by statute, collaterally or otherwise, including but not limited to implied warranties, conditions or other terms of satisfactory quality, fitness for a particular purpose or reasonable care and skill. Save as provided below, we disclaim all and will not be liable in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.hicksandbrown.com for: (i) consequential, indirect or special loss or damage; or (ii) any loss of goodwill or reputation; or (iii) any economic losses (including loss of revenues, profits, contracts, business or anticipated savings), in each case, even if we have been advised of the possibility of such loss or damage and howsoever incurred. Our maximum liability to you in contract, tort (including, without limitation, negligence) or otherwise arising in connection with this User Agreement or the www.hicksandbrown.com shall be limited to £50. Notwithstanding any other provision of this User Agreement, we will be liable to you without limit for any death or personal injury caused by our negligence and to the extent that liability arises under Part 1 or section 41 of the Consumer Protection Act 1987 and for liability arising from statements made fraudulently by us.
Either of us may terminate this User Agreement at any time. You may not transfer any of your rights or delegate any of your obligations under this User Agreement without our prior written consent. If we fail to enforce any provision of this User Agreement, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. Nothing in this User Agreement shall confer on any third party any benefit or the right to enforce any term of the User Agreement. This User Agreement is governed by English law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the English courts. Nothing in this User Agreement affects your statutory rights as a consumer.
If you believe that your intellectual property or other rights are being infringed by the www.hicksandbrown.com or if you are dissatisfied with www.hicksandbrown.com or any aspect of our service, in the first instance please contact firstname.lastname@example.org.
Hicks and Brown Limited, Home Farm House, The Street, Ampton, Bury St Edmunds, Suffolk IP31 1NY.